Terms & Conditions
Introduction:
Welcome to Pro Removalists Sydney! These Terms & Conditions outline your rights and responsibilities, and ours, when you use our moving services.
When we say “You” or “Your“, we’re talking about you, the customer. When we say “We,” “Us,” or “Our,” we’re referring to Pro Removalists Sydney.
We might change or update these terms, but we will share a written agreement beforehand. Please note that our liability for loss or damage is limited in certain situations beyond our control (as explained in Clause 8). We strongly recommend getting your own insurance for your belongings. We can help you upon request, but it would be a separate and independent agreement with the insurer, based on their policy terms.
Your Quote & What's Included
Our quote is an estimate for your move based on the information you’ve provided. It is an obligation-free quote and is subject to change based on further changes in requirements.
What Our Quote Usually Doesn't Include:
Unless specifically stated, the following are generally not included:
- Insurance for your goods (see Section 2 for details).
- Customs duties, port charges, inspection fees, or any regulatory fees, government taxes or fees.
Quote Validity & Excess Charges:
- Your quote is valid for seven days from the date we issue it.
- You may incur additional charges if:
- The move doesn’t start within seven days of you accepting our quote or a pre-agreed date in the quote.
- Our costs increase due to things outside our control, like changes in taxes, fuel prices, or freight costs.
There are delays or unexpected events that extend the time or resources needed to complete your move (e.g., waiting for keys, incorrect addresses).
You agree to pay any reasonable additional charges that arise from these situations.
Our liability for loss or damage is limited; please refer to Clause 8 for details.
Insurance
Our Standard Insurance:
We provide the following standard insurance coverage at no extra cost:
- Public Liability Insurance: Up to $10 Million. The excess payable by you is $500.
- Marine Insurance: Up to $10,000 per truckload. The excess payable by you is $250.
Our Standard Insurance:
If you want or require more coverage or wish to avoid paying the insurance excess, you must:
- Agree to this in writing before your move commences
- Pay the higher charges for our interstate removal services prior to the move.
If You Don't Pay (Default)
You will be in default if you:
- Fail to pay for any goods or services by the due date.
- Otherwise breach this agreement and don’t fix the breach within seven days of notice.
- Cancel delivery of goods or services without proper notice (see Clause 6).
- Become bankrupt or have a trustee/receiver appointed over your property.
- Have a judgment or order enforced against your property.
If you are in default, Pro Removalists Sydney may:
- Enter your premises (doing what’s necessary to gain access) where our supplied goods are located, and re-take possession of any or all goods we supplied.
- Resell the goods.
- Terminate this agreement.
- Sue you for any outstanding money owed.
Governing Law
- These Terms & Conditions are governed by and interpreted in accordance with the laws of Australia. Both parties agree to the exclusive jurisdiction of the Magistrates’ Court of Canberra.
Contact
For any questions about these Terms & Conditions or our services, please contact us: